Terms of Sale

For returns, refunds, complaints, or enquiries, please use the procedure and contact details provided in our Return Policy and Refund Policy.

Your use of https://tryhalogrow.com, including any sub-domains, affiliated websites, and mobile applications (collectively, the “Website”), which are owned and maintained by HaloGrow, are governed by the policies, terms, and conditions set forth below. By accessing, using, or placing an order over the Website, you agree to these Terms. If you do not agree, you are not authorized to use the Website.

The current version of these Terms may be reviewed on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates on the Website. Your continued use of the Website following such changes constitutes acceptance of those changes.

1. Website Use

By using the Website and agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. If you use the Website, you affirm that you have the legal capacity to enter into a binding contract with us, have read this Agreement, and understand and agree to its terms.

For the purpose of these Terms of Sale, HaloGrow (or “we,” “our,” “us”) refers to Adlibris USA LLC, 1908 Thomes Avenue, Cheyenne, WY 82001, USA. By placing an order or using our services, you acknowledge and agree that you are entering into a contractual agreement with Adlibris USA LLC.

2. Privacy & Security Disclosure

Our Privacy Policy may be viewed at privacy.html. The Privacy Policy is incorporated into these Terms by reference and constitutes part of these Terms.

3. General Conditions and Website User Conduct Restrictions

All aspects of our Website are protected by U.S. and international copyright, trademark, and other intellectual property laws. You do not acquire any ownership or other rights by downloading or using the Website or any material on it.

You agree not to use or attempt to use the Website or any products or services unlawfully, including but not limited to:

1. Hacking or other digital or physical attacks on the Website.
2. Publishing abusive, vulgar, obscene, or defamatory material.
3. Soliciting others to perform or participate in unlawful acts.
4. Violating applicable laws, regulations, or ordinances.
5. Infringing our intellectual property rights or those of others.
6. Harassing, abusing, insulting, harming, defaming, or discriminating against others.
7. Submitting false or misleading information.
8. Uploading viruses or malicious code.
9. Collecting or tracking the personal information of others.
10. Interfering with or circumventing Website security features.
11. Any other unlawful act.

HaloGrow reserves the right to terminate your access to the Website or its services if it determines that you do not comply with these Terms, provide false or incomplete information, engage in harmful conduct, or for any or no reason without prior notice.

4. Products Sold for Personal Use Only

You agree that any products or services purchased from HaloGrow on or through the Website will be used for your personal, non-commercial use only. You agree not to resell, redistribute, modify, or export any product ordered from the Website. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.

5. No Medical Advice, and Accuracy, Completeness, and Timeliness of Information

The material on the Website is provided for general informational purposes only and is not intended as medical advice or as a substitute for medical advice of a physician. Statements made on this Website have not been evaluated by the Food and Drug Administration. You should consult your physician before using any information provided by HaloGrow.

While we endeavor to provide accurate and current information, there may be typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct such issues and to change, update, or cancel orders if any information is inaccurate.

We have made every effort to display product colors and images as accurately as possible, but cannot guarantee your device’s display accuracy.

This Website may contain historical information which is provided for reference only and may not be current. We reserve the right to modify Website contents at any time, but we have no obligation to update information.

HaloGrow does not guarantee that you will accomplish health and/or wellness goals. Results vary based on factors unique to you, such as age, health, and genetics.

6. Modifications to the Website and Prices

We reserve the right to modify or discontinue access to the Website, or any part of it, without notice at any time. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance.

Certain products or services may be available exclusively online, may have limited quantities, and are subject to refund, return, or exchange only according to our Shipping and Refund and Return policies.

All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. Any offer for any product or service is void where prohibited.

7. Payment

All charges are in the currency indicated upon purchase, depending on your location.

By submitting payment information, you represent and agree that:

• You are fully authorized to use the card or account.
• All payment information provided is complete and accurate.
• You will be responsible for any payment card fees.
• Sufficient funds exist to pay all amounts due.

We and our third-party payment service providers may request and receive updated credit card information from your issuer, such as updated card numbers and expiration dates. If provided, we may update your account information accordingly.

If your credit or debit card payment is not processed successfully, we reserve the right to reattempt payment within 48 hours. If still unsuccessful, we will give at least 48 hours’ notice before any further reattempt by email. If you do not want us to reattempt payment, you must cancel your order in advance.

We are not responsible for fees charged by your bank or card issuer. If your bank or issuer reverses a charge, we may bill you directly and seek payment by another method.

8. Order Placement and Acceptance

Your electronic order confirmation, or any form of confirmation, does not signify our acceptance of your order. We reserve the right to accept or deny shipment to anyone for any reason. If we deny your order, you will receive a refund to your original form of payment.

You understand and agree that we will not be liable for losses or damages resulting from our refusal to provide any product or service. We reserve the right to require additional information before processing any order.

9. Shipping

HaloGrow ships to addresses worldwide and generally ships orders within two days of receiving your order. Please visit our Shipping Policy for additional information regarding order processing, handling, shipping times, and commercial couriers. Customers are responsible for any customs duties or import fees associated with an order.

Accurate shipping address and phone number are required. We are not responsible for late or missing shipments if you enter incorrect shipping address information. If you discover a mistake or wish to cancel before shipment, contact Customer Support at support@tryhalogrow.com or by web form as soon as possible. We cannot guarantee that we will be able to amend your order.

10. Delivery Confirmation

Because circumstances beyond our control may occur at your delivery address, you agree that any delivery confirmation provided by the carrier is sufficient proof of delivery, even without a signature.

11. Satisfaction Guarantee

HaloGrow offers a Satisfaction Guarantee on certain eligible purchases made directly through our Website. You may request a full refund within thirty (30) days from the date you received your order, subject to the stated terms.

The Satisfaction Guarantee is valid only for products purchased directly from our Website. Purchases that do not qualify are subject to our Standard Return Policy. If you claim a refund during the first thirty (30) days and later repurchase the same product, you will not be entitled to the Satisfaction Guarantee again.

To request a refund, contact Customer Support at support@tryhalogrow.com or via the relevant web form. Approved refunds will be issued to the same payment method used for the order.

12. Standard Return Policy

HaloGrow wants you to be satisfied with your experience. If you are dissatisfied with your purchase, or if it arrives damaged, please visit the Return Policy on our Website for information about returning or exchanging a product or requesting a refund.

After the shipping department receives your return, it generally takes 14 business days to process your refund. Once processed, it may take up to 10 days for the return to be posted to your account, depending on your financial institution.

Return address: Orber Str. 10, 60386 Frankfurt am Main, Germany

Always contact Customer Service first to register the return. Otherwise the return cannot be accepted. The return address does not give customers an automatic right to return received goods without prior notice, confirmation, and approval from customer support.

All returns must follow the official returns procedure, which requires the customer to first contact customer support via the Return Request form for review and approval.

13. Social Media

This section applies to everyone who interacts with our social media presence, including comment sections, feeds, and other elements viewable on Facebook, Instagram, YouTube, Pinterest, Twitter, LinkedIn, or other third-party social media platforms we may use.

The sites and platforms hosting our social media presence are not controlled by us and have their own privacy policies and terms of use. Comments and opinions expressed by users are theirs alone and do not necessarily reflect HaloGrow’s views. We have no obligation to monitor or remove user comments. Offensive or inappropriate posts should be reported to the applicable platform operator.

14. Disclaimer of Warranties

Except where prohibited by law, this Website and all products provided are offered on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to warranties of title, merchantability, or fitness for a particular purpose.

We expressly disclaim all representations and warranties as to the reliability, timeliness, quality, suitability, availability, accuracy, and completeness of any information on this Website. We do not warrant that our products, services, information, or other materials will meet your requirements or expectations, or that the Website or its servers are free of viruses or harmful components.

15. Disclaimer of Liabilities

Except where prohibited by law, in no event shall HaloGrow or any of its officers, directors, shareholders, employees, independent contractors, or agents be liable for any indirect, special, incidental, exemplary, consequential, punitive, or other damages, fees, costs, or claims arising from or related to this Agreement, the Privacy Policy, the products, or your or a third party’s use or attempted use of the Website or any product.

This includes, without limitation, any loss of use, loss of profits, loss of data, loss of goodwill, cost of procurement of substitute services or products, or any other indirect or consequential damages. If HaloGrow is found liable under any theory, HaloGrow’s liability and your exclusive remedy will be limited to USD $500.00.

16. Dispute Resolution by Mandatory Binding Arbitration and Class Action Waiver

Please read this section carefully. It requires you to arbitrate disputes with HaloGrow on an individual basis and limits the manner in which you can seek relief from us.

General

Except where prohibited by law, any claim you may have in the future must be resolved through final and binding confidential arbitration. You acknowledge and agree that you are waiving the right to a trial by court and may only bring a claim in your individual capacity, not as a plaintiff or class member in any class or representative proceeding.

Exceptions

Notwithstanding the foregoing, you and HaloGrow both retain the right to pursue, in small claims court, any claim that is within that court’s jurisdiction and proceeds on an individual, non-class basis.

Claims relating to the infringement or validity of proprietary rights, or for temporary, preliminary, or permanent injunctive relief by HaloGrow, are excluded from arbitration and must be adjudicated in the courts located in the jurisdiction of infringement.

Required Pre-Dispute Procedures

Before initiating any claim, both parties agree to first contact the other with a written description of the dispute, including all relevant documents and information, and the proposed resolution.

You may send written notice by certified mail to: HaloGrow, Attn: HaloGrow, 169 Madison Ave STE 15713, New York, NY 10016.

Commencing Arbitration

You and HaloGrow agree to commence any arbitration proceeding within one (1) year after the claim arises. Any arbitration proceeding commenced after one year is forever barred.

Organization, Rules and Arbitrator

Claims shall be submitted to final and binding confidential arbitration before a single arbitrator administered by the American Arbitration Association (“AAA”). Either party may commence arbitration by submitting a written demand for arbitration to the AAA and providing a copy to the other party.

Fees

Payment of all filing, administration, and arbitrator fees will be governed by the DIAC’s Rules.

Governing Law and Award

The arbitrator shall follow English laws without regard to conflicts of law principles. Any award rendered shall include a confidential written opinion and shall be final and binding, without a right of appeal.

Enforceability

This arbitration provision survives termination of your account or relationship with HaloGrow, bankruptcy, assignment, or transfer. If the class action waiver is deemed unenforceable, this entire arbitration provision shall be null and void.

Opt-Out

You have the right to opt out of this arbitration provision within thirty (30) days from the date that you purchase, use, or attempt to use a product purchased on or through the Website, whichever comes first, by writing via certified mail to: HaloGrow, Attn: Legal Department, 169 Madison Ave STE 15713, New York, NY 10016.

To be effective, your opt-out notice must be signed and identify the product you purchased, used, or attempted to use, and the date you first did so.

17. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless HaloGrow, its parent, subsidiaries, predecessors, successors, affiliates, partners, officers, directors, agents, representatives, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from and against any and all claims, losses, liabilities, damages, expenses, demands, and costs, including reasonable attorneys’ fees, arising out of or connected with your breach of these Terms, your breach of any representations or warranties, or your violation of any law or third-party rights.

18. Third-Party Websites and Links

Our Website may include materials from third parties or links to third-party websites. We are not liable for any third-party materials or websites, or for any harm or damages related to transactions made in connection with them. Please review the third party’s policies and practices before engaging in any transaction.

19. Testimonials, Reviews, and Other Submissions

Anything you submit or post to the Website and/or provide to us, including photographs, testimonials, ideas, techniques, questions, reviews, comments, and suggestions (“Submissions”), will be treated as non-confidential and nonproprietary.

We have the right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, and create derivative works from such Submissions by any means and in any form. You represent and warrant that you are the owner or have sufficient rights to share such Submissions with us.

HaloGrow reserves the right to correct grammatical and typing errors, shorten testimonials, and review all testimonials prior to publication or use. HaloGrow is under no obligation to use or respond to any testimonial or product review submitted.

20. Digital Millennium Copyright Act Notice; Intellectual Property Rights

DMCA Notice

This Website maintains contact information for notifications of claimed infringement.

Notification of Claimed Infringement:
Attn: HaloGrow
Address: 169 Madison Ave STE 15713, New York, NY 10016
Email: compliance@tryhalogrow.com

In notifying us of alleged copyright infringement, the DMCA requires that you include:

1. Description of the copyrighted work claimed to be infringed.
2. Description of the allegedly infringing material and information sufficient to locate it.
3. Your contact information.
4. A statement of good faith belief that the use is unauthorized.
5. A statement under penalty of perjury that the notice is accurate and authorized.
6. A physical or electronic signature of the copyright owner or authorized person.

Intellectual Property Rights, License

The content associated with the Website, including images, text, graphics, logos, layouts, software, downloads, and other materials, is owned or licensed by and to HaloGrow or authorized third parties and is protected by intellectual property laws.

You may access and view content for personal, non-commercial purposes only in accordance with these Terms. Except as expressly authorized, you may not copy, store, distribute, transmit, modify, exploit, create derivative works from, or otherwise use Website content.

Copyright

Copyright in all materials on the Website is owned by HaloGrow or its affiliates. Permission is granted to view, copy, print, and download materials for personal, non-commercial use only, provided all copyright notices remain intact. HaloGrow may revoke these rights at any time.

Trademarks

The trademarks, service marks, and logos used and displayed on the Website are registered or unregistered trademarks of HaloGrow. Nothing on the Website grants any license or right to use any trademark without prior written consent of the trademark owner.

21. Electronic Communications

You agree that we may communicate electronically with you and that such communications, notices, disclosures, agreements, and other communications are equivalent to communications in writing and shall have the same force and effect as if signed.

22. Assignment

You may not assign any of your rights under these Terms, and any such attempt will be null and void. HaloGrow and its affiliates may transfer contractual rights and obligations under these Terms if some or all of HaloGrow’s business is transferred to another entity.

23. No Waiver

No waiver by HaloGrow of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition.

24. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed without affecting the remaining provisions.

25. Termination

If we terminate this Agreement, Sections 2–5, 13–17, 19–26, as well as any representations, warranties, and obligations made or taken by you, shall survive termination.

26. Entire Agreement

These Terms, the Agreement, and any policies or operating rules posted by us on the Website constitute the entire agreement and understanding between you and HaloGrow and supersede prior or contemporaneous agreements. Any ambiguities shall not be construed against the drafting party.

27. Questions or Additional Information

Please contact Customer Support if you have any questions concerning your purchase by completing the Contact Us form. Additional information can be located on the FAQ page of our Website.